Refund Terms

Introduction

Welcome to PRANOLITHES. We strive to ensure customer satisfaction. These Refund Terms outline the conditions under which you may seek a refund for products purchased from PRANOLITHES.

Eligible Refunds

Refunds are applicable under the following circumstances:

• Receipt of a faulty or damaged product.
• Non-receipt of product within the promised delivery timeframe.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support at [email protected] within 14 days of receiving your order.
2. Include your order number, a brief description of the issue, and relevant photos if applicable.
3. Once your request is reviewed, we will notify you of the approval or rejection of your refund.

Non-Refundable Items

• Gift cards.
• Items purchased on sale.
• Custom or personalized orders.

Refund Approval

Upon approval, refunds are processed using the original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund to your account.

Contact Us

If you have any questions about our Refund Terms, please contact us at:

Email: [email protected]

Phone: +1 (650) 555-1234

Last updated: October 2023